Accept or Reject Return request on your snapstore

How to View, Accept, and Reject a customer return request on your Snapstore?

To manage customer return requests on your Snapstore, follow these steps:

1. Sign in to your Printfuse seller dashboard.

1. Go to the "Returns" section from the left menu.

2. Under "Returns," click on "Pending" to view all pending return requests.

3. To view the return request reason, click on order details under the action column. (Ref: image below )

1. Under the action button for each request, you will see "Accept Return Request" and "Reject Return Request" buttons.

1. Click on the appropriate button to accept or reject the return request.

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Important Notes

Return Shipment Creation

Only after you accept a return request will the return order shipment be created.

Return Shipping Costs

You will have to bear the cost for the return courier.

💡Read more: How to enable customer returns on snapstore?