How are returns and refunds handled at Printfuse?
At Printfuse, we are committed to ensuring customer satisfaction with every purchase. Here’s a detailed guide on how we handle returns and refunds:
Returns at Printfuse can be categorized into Courier and Customer Returns. This policy clearly defines the processes involved in managing each type of return.
Courier returns, also known as Return to Origin (RTO), occur when an order is undelivered. Reasons for RTO include:
Customer not contactable
Incomplete address
COD amount not ready
Future delivery requested by the customer
Self-pickup requested by the customer
Customer refused delivery
Door/premises/office closed
Pin code not serviceable
Default Return Address: The default return address is the provider’s address. If the seller has enabled a self-return address, all RTOs will be returned to the seller’s address.
Notification: Once the provider receives the returned shipment, it will be updated in your seller account, and an email notification will be sent to the registered address.
Action Required: Returned orders will be stored for 60 days without any warehousing fee. During this period, you can choose to reship the order to yourself or another address. After 60 days, you have three working days to reship the products, or they will be auto-reshipped, and the balance will be deducted from your wallet. If your wallet has insufficient balance, the products will be donated to NGOs.
🗒️**Note**
If the pin code becomes unserviceable after the order is placed, Printfuse will not be responsible for the RTO, and no refunds will be processed.
Customer returns involve issues with product quality or requests for exchanges.
Product Quality Issues: For misprints, damaged, or defective items, contact Printfuse within 15 days of delivery. Claims for items lost in shipment must also be reported within 15 days of the estimated delivery date.
Broken Products: For fragile items like mugs and framed posters, report issues within 15 days of delivery. Send pictures of the broken product along with the original packaging, clearly showing the shipping label and customer details for verification.
Rejection by Customer: As products are customized, any returns or rejections due to changes in size or color must be handled by you. No refunds will be issued for such modifications. A new order must be placed at your expense.
🗒️**Note**
Action on Returned Orders: Orders returned due to incorrect addresses or customer rejections will be marked as RTO in the Seller panel upon receipt. These returns will be stored free of charge for 60 days.
After 60 days, you have three working days to reship the products, or they will be auto-reshipped, and the balance will be deducted from your wallet.
If your wallet has insufficient balance, the products will be donated to NGOs.
If a cancellation notice is received and the order has not yet been processed or shipped, we will cancel the order immediately and refund the full amount as credits to your seller account. If the order has already been shipped, we cannot approve the cancellation, and the product will follow the normal lifecycle process.
Under certain circumstances, providers may need to cancel an order. Providers reserve the right to refuse or cancel any order at their discretion. This may occur due to limitations on quantities, inaccuracies in product or pricing information, or issues identified by our fraud prevention team. If your order is canceled after payment, the amount will be credited back to your seller account.
If a cancellation is approved, refunds will be issued in the form of credits that can be used for future orders. Customers agree not to dispute decisions made by Printfuse regarding cancellations.
Still have questions? Email us at [[email protected]](/cdn-cgi/l/email-protection#5330201323213a3d27352620367d3a3d) or start a live chat now.
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Returns at Printfuse can be categorized into Courier and Customer Returns. This policy clearly defines the processes involved in managing each type of return.
Courier Returns
Courier returns, also known as Return to Origin (RTO), occur when an order is undelivered. Reasons for RTO include:
Customer not contactable
Incomplete address
COD amount not ready
Future delivery requested by the customer
Self-pickup requested by the customer
Customer refused delivery
Door/premises/office closed
Pin code not serviceable
Handling Courier Returns
Default Return Address: The default return address is the provider’s address. If the seller has enabled a self-return address, all RTOs will be returned to the seller’s address.
Notification: Once the provider receives the returned shipment, it will be updated in your seller account, and an email notification will be sent to the registered address.
Action Required: Returned orders will be stored for 60 days without any warehousing fee. During this period, you can choose to reship the order to yourself or another address. After 60 days, you have three working days to reship the products, or they will be auto-reshipped, and the balance will be deducted from your wallet. If your wallet has insufficient balance, the products will be donated to NGOs.
🗒️**Note**
If the pin code becomes unserviceable after the order is placed, Printfuse will not be responsible for the RTO, and no refunds will be processed.
Customer Returns
Customer returns involve issues with product quality or requests for exchanges.
Handling Customer Returns
Product Quality Issues: For misprints, damaged, or defective items, contact Printfuse within 15 days of delivery. Claims for items lost in shipment must also be reported within 15 days of the estimated delivery date.
Broken Products: For fragile items like mugs and framed posters, report issues within 15 days of delivery. Send pictures of the broken product along with the original packaging, clearly showing the shipping label and customer details for verification.
Rejection by Customer: As products are customized, any returns or rejections due to changes in size or color must be handled by you. No refunds will be issued for such modifications. A new order must be placed at your expense.
🗒️**Note**
Action on Returned Orders: Orders returned due to incorrect addresses or customer rejections will be marked as RTO in the Seller panel upon receipt. These returns will be stored free of charge for 60 days.
After 60 days, you have three working days to reship the products, or they will be auto-reshipped, and the balance will be deducted from your wallet.
If your wallet has insufficient balance, the products will be donated to NGOs.
Cancellations
1. Customer-Initiated Cancellations
If a cancellation notice is received and the order has not yet been processed or shipped, we will cancel the order immediately and refund the full amount as credits to your seller account. If the order has already been shipped, we cannot approve the cancellation, and the product will follow the normal lifecycle process.
2. Provider-Initiated Cancellations
Under certain circumstances, providers may need to cancel an order. Providers reserve the right to refuse or cancel any order at their discretion. This may occur due to limitations on quantities, inaccuracies in product or pricing information, or issues identified by our fraud prevention team. If your order is canceled after payment, the amount will be credited back to your seller account.
Manner of Refund
If a cancellation is approved, refunds will be issued in the form of credits that can be used for future orders. Customers agree not to dispute decisions made by Printfuse regarding cancellations.
Still have questions? Email us at [[email protected]](/cdn-cgi/l/email-protection#5330201323213a3d27352620367d3a3d) or start a live chat now.
Start a live chat
Updated on: 06/01/2025
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