Why is my withdrawal request status On- Hold?

If your withdrawal request status is on-hold, it could be due to several reasons:

Extended Verification Process

Sometimes, additional time is needed to verify your details thoroughly to ensure security and compliance.
Pending Receipt from Shipping Carrier

We may not have received the funds from the shipping carrier yet, which can delay the withdrawal process.
Bank Processing Delays

Occasionally, banks may experience delays in processing transactions, which can cause your withdrawal request to be on-hold.
Incomplete Documentation

Missing or incomplete documentation required for the withdrawal process can cause delays.
System Maintenance or Technical Issues

Ongoing maintenance or unexpected technical issues within our system or the banking network can temporarily hold up your request.
Suspicious Activity or Fraud Prevention

If there are any signs of suspicious activity, additional checks may be performed to prevent fraud, which could delay your withdrawal.
Incorrect Bank Details

If the bank account details provided are incorrect, this can result in a hold on your withdrawal request until the correct information is obtained.
High Volume of Requests

During periods of high transaction volumes, processing times can be longer than usual, leading to temporary holds.

If your withdrawal request is on-hold, please ensure all your details are accurate and up-to-date, and allow some time for the necessary checks to be completed. If the issue persists, feel free to contact our support team for further assistance.

Updated on: 06/01/2025