What is NDR and how to take an action on NDR?
Understanding NDR and how to take action on it can help you (sellers) manage your order deliveries more efficiently and enhance customer satisfaction.
A Non-Delivery Report (NDR) is a notification generated when a courier company attempts to deliver an order but fails due to various reasons. It provides details about the unsuccessful delivery attempt and the specific reason why the delivery could not be completed.
There are several common reasons why a delivery may result in an NDR:
Customer Not Contactable: The delivery personnel could not reach the customer via phone.
Incomplete Address: The address provided by the customer is missing crucial details.
COD Amount Not Ready: The customer did not have the Cash on Delivery (COD) amount ready.
Future Delivery Requested: The customer requested the delivery to be made at a later date.
Self-Pickup Requested: The customer opted to pick up the package themselves.
Customer Refused Delivery: The customer refused to accept the order.
Door/Premises/Office Closed: The delivery location was closed at the time of delivery.
Pin Code Not Serviceable: The delivery address falls in an area not serviced by the courier company.
To view the reason for an NDR on your Printfuse seller dashboard, follow these steps:
Log in to your Printfuse seller dashboard[.](https://app.printfuse.in/signin)
Go to the "**Orders**" section from the left menu.
Click on "**Shipping**" and then select "**NDR**."
Under the "**NDR Reason**" column, you will find the specific reason for the undelivered shipment.
To take action on an NDR, follow these steps:
Log in to your Printfuse seller dashboard.
Go to the "**Orders**" section from the left menu.
Click on "Shipping" and then select "**NDR**."
Under the "**Action**" column, click on the first button.
In the NDR attempt form, select the appropriate action, add comments, and upload any relevant images or audio files of your conversation with the customer.
Click "**Submit**" to finalize the action.
Providing visual or audio evidence supports your claim that the delivery attempt was not genuine. This proof can help you demonstrate that the delivery personnel may have falsely reported an attempt to deliver the package. This helps to resolve the issue efficiently and maintains the integrity of the delivery process.
Taking prompt action on NDR is important for several reasons:
Customer Satisfaction: Ensures that the customer receives their order or is informed about any issues.
Order Management: Helps manage inventory and order statuses effectively.
Cost Efficiency: Reduces the chances of orders being returned to origin (RTO), saving on additional shipping costs.
An order will be available on the NDR panel for 24 hours.
If no action is taken on an NDR, the order may be marked as Return to Origin (RTO).
You should take action on the NDR once.
The number of delivery attempts varies by courier company; some make one attempt, while others may make up to three attempts.
What is a Non-Delivery Report (NDR)?
A Non-Delivery Report (NDR) is a notification generated when a courier company attempts to deliver an order but fails due to various reasons. It provides details about the unsuccessful delivery attempt and the specific reason why the delivery could not be completed.
Reasons for NDR
There are several common reasons why a delivery may result in an NDR:
Customer Not Contactable: The delivery personnel could not reach the customer via phone.
Incomplete Address: The address provided by the customer is missing crucial details.
COD Amount Not Ready: The customer did not have the Cash on Delivery (COD) amount ready.
Future Delivery Requested: The customer requested the delivery to be made at a later date.
Self-Pickup Requested: The customer opted to pick up the package themselves.
Customer Refused Delivery: The customer refused to accept the order.
Door/Premises/Office Closed: The delivery location was closed at the time of delivery.
Pin Code Not Serviceable: The delivery address falls in an area not serviced by the courier company.
Where to Find the NDR Reason on Printfuse Seller Dashboard?
To view the reason for an NDR on your Printfuse seller dashboard, follow these steps:
Log in to your Printfuse seller dashboard[.](https://app.printfuse.in/signin)
Go to the "**Orders**" section from the left menu.
Click on "**Shipping**" and then select "**NDR**."
Under the "**NDR Reason**" column, you will find the specific reason for the undelivered shipment.
How to Take Action on NDR?
To take action on an NDR, follow these steps:
Log in to your Printfuse seller dashboard.
Go to the "**Orders**" section from the left menu.
Click on "Shipping" and then select "**NDR**."
Under the "**Action**" column, click on the first button.
In the NDR attempt form, select the appropriate action, add comments, and upload any relevant images or audio files of your conversation with the customer.
Click "**Submit**" to finalize the action.
Why should I upload an image or audio file as proof of fake delivery attempt ?
Providing visual or audio evidence supports your claim that the delivery attempt was not genuine. This proof can help you demonstrate that the delivery personnel may have falsely reported an attempt to deliver the package. This helps to resolve the issue efficiently and maintains the integrity of the delivery process.
Why Should You Take Action on NDR?
Taking prompt action on NDR is important for several reasons:
Customer Satisfaction: Ensures that the customer receives their order or is informed about any issues.
Order Management: Helps manage inventory and order statuses effectively.
Cost Efficiency: Reduces the chances of orders being returned to origin (RTO), saving on additional shipping costs.
Additional Information on NDR
1. How long will an order be available on NDR panel?
An order will be available on the NDR panel for 24 hours.
2. What happens if no action is taken on NDR?
If no action is taken on an NDR, the order may be marked as Return to Origin (RTO).
3. How many times should I take action on the NDR?
You should take action on the NDR once.
4. How many delivery attempts are made by the courier company?
The number of delivery attempts varies by courier company; some make one attempt, while others may make up to three attempts.
Updated on: 06/01/2025
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