How to View, Accept, and Reject a customer return request on your Snapstore?
To manage customer return requests on your Snapstore, follow these steps:
Sign in to your Printfuse seller dashboard.
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Go to the "**Returns**" section from the left menu.
Under "**Returns**," click on "**Pending**" to view all pending return requests.
To view the return request reason, click on order details under the action column. (Ref: image below )
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Under the action button for each request, you will see "**Accept Return Request**" and "**Reject Return Request**" buttons.
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Click on the appropriate button to accept or reject the return request.
Return Shipment Creation
Only after you accept a return request will the return order shipment be created.
Return Shipping Costs
You will have to bear the cost for the return courier.
💡Read more: How to enable customer returns on snapstore?
Sign in to your Printfuse seller dashboard.
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Go to the "**Returns**" section from the left menu.
Under "**Returns**," click on "**Pending**" to view all pending return requests.
To view the return request reason, click on order details under the action column. (Ref: image below )

Under the action button for each request, you will see "**Accept Return Request**" and "**Reject Return Request**" buttons.
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Click on the appropriate button to accept or reject the return request.
Important Notes
Return Shipment Creation
Only after you accept a return request will the return order shipment be created.
Return Shipping Costs
You will have to bear the cost for the return courier.
💡Read more: How to enable customer returns on snapstore?
Updated on: 06/01/2025
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