To manage customer return requests on your Snapstore, follow these steps:

Sign in to your Printfuse seller dashboard.



Go to the "**Returns**" section from the left menu.

Under "**Returns**," click on "**Pending**" to view all pending return requests.

To view the return request reason, click on order details under the action column. (Ref: image below )



Under the action button for each request, you will see "**Accept Return Request**" and "**Reject Return Request**" buttons.



Click on the appropriate button to accept or reject the return request.

Important Notes

Return Shipment Creation

Only after you accept a return request will the return order shipment be created.

Return Shipping Costs

You will have to bear the cost for the return courier.

💡Read more: How to enable customer returns on snapstore?

Updated on: 06/01/2025