How to request Proof of Delivery (POD) for an order?
In this article, we will explore what exactly POD is and how to request a POD.
POD stands for Proof Of Delivery. It is a crucial part of the delivery process as it verifies that the package has been successfully delivered to the recipient. POD serves as a receipt confirming the delivery.
There are two main types of POD:
Customer Signature: The recipient signs on a digital device or on paper to confirm receipt of the package.
OTP Verified Delivery: The recipient receives a One-Time Password (OTP) on their mobile number during delivery. The package is only handed over once the recipient provides the OTP to the delivery person. This method ensures the authenticity of the delivery.
OTP-verified delivery cannot be false because the product is only handed over once the customer provides the OTP to the delivery person, who then enters it into their device.
To request Proof of Delivery (POD), follow these steps:
Contact us at [email protected] or start a live chat, providing the order ID from your registered email address.
Make sure to request the POD within 24 hours of the delivery, as the shipping company will not consider claims made after this period.
If you believe the POD is fake, raise a dispute within 24 hours.
We will do our best to address such issues with the courier company urgently, but please note that we cannot guarantee the outcome as it is beyond our direct control.
By following these instructions, you can ensure that any issues with the delivery process are promptly addressed, and you have the necessary proof to confirm successful deliveries.
What is POD?
POD stands for Proof Of Delivery. It is a crucial part of the delivery process as it verifies that the package has been successfully delivered to the recipient. POD serves as a receipt confirming the delivery.
Types of POD
There are two main types of POD:
Customer Signature: The recipient signs on a digital device or on paper to confirm receipt of the package.
OTP Verified Delivery: The recipient receives a One-Time Password (OTP) on their mobile number during delivery. The package is only handed over once the recipient provides the OTP to the delivery person. This method ensures the authenticity of the delivery.
OTP-verified delivery cannot be false because the product is only handed over once the customer provides the OTP to the delivery person, who then enters it into their device.
How to Request POD
To request Proof of Delivery (POD), follow these steps:
Contact us at [email protected] or start a live chat, providing the order ID from your registered email address.
Make sure to request the POD within 24 hours of the delivery, as the shipping company will not consider claims made after this period.
If you believe the POD is fake, raise a dispute within 24 hours.
We will do our best to address such issues with the courier company urgently, but please note that we cannot guarantee the outcome as it is beyond our direct control.
By following these instructions, you can ensure that any issues with the delivery process are promptly addressed, and you have the necessary proof to confirm successful deliveries.
Updated on: 06/01/2025
Thank you!