Enabling customer returns on your Snapstore ensures a smooth return process for your customers, enhancing their shopping experience and boosting your store’s credibility.

Follow these steps to allow your customers to create return requests directly from your Snapstore:

Steps to Enable Customer Returns

1. Log into Printfuse Seller Dashboard

2. Navigate to Store Settings from the left menu



In the “**Store Settings**” section, find and click on “**Return Details**.” In the “**Store Settings**” section, find and click on “**Return Details**.”

Enable Returns by clicking on the toggle

This setting allows your customers to initiate return requests directly from your Snapstore.


💡Read more: How to View, Accept, and Reject a customer return request on your Snapstore?

Return Process for Customers

When you enable returns, your customers will have the ability to create return requests from the Snapstore. Here’s what happens next:

Return Request Initiation

If a customer initiates a return request, the entire order (not individual products) will be processed for return. Ensure your customers are aware of this policy to avoid any confusion.

Eg: If an order contained 2 products, both the products will be added for pickup.

Seller Review

You will have to review each return request and have the authority to accept or reject it from the Returns section of the seller dashboard.

Customer Refunds

You are responsible for refunding your customers directly. Printfuse does not process refunds to customers as the order revenue is transferred to you under the “**Withdrawal**” section of your dashboard. Be sure to handle refunds promptly to maintain customer satisfaction.

Shipping Back to Your Address

The order will be shipped back to your shop address, which you have provided in the store address<settings.

Order Availability

Once returned, the order will be available for re-shipping in the “**Returns > RTO**” section of your dashboard for 60 days.

Updated on: 06/01/2025