How does product replacements work for snapstore orders?
Printfuse does not provide any replacements unless a product is misprinted, damaged, or defective and reported promptly. Here are the details and terms for managing replacements:
Product Quality Issues
For misprinted, damaged, or defective items, you must notify Printfuse within 7 days of delivery. Claims for items lost in shipment must also be reported within 7 days of the estimated delivery date.
Broken Products
For fragile items like mugs and framed posters, issues must be raised within 7 days of delivery. To initiate a replacement request, provide pictures of the broken product along with the original packaging, clearly showing the shipping label and customer details for verification.
Customer Returns and Exchanges
If a customer has received the correct item as ordered and wants to replace it with a new product, it is up to you as the seller to accept or reject such requests.
If you wish to accept returns, you can ask the customer to return the product to your address directly. You can also ask your customer to raise a return request following this guide - How to enable customer returns on snapstore?
Placing New Orders for Replacements
For replacing items that are not covered under Printfuse’s replacement policy (such as correct items that the customer wants to exchange), you will have to place a new order for your customer at your own cost.
Handling Rejections by Customers:
As products are customized to your specifications, returns or rejections must be handled by you. No refunds will be issued for modifications in size or color. A new order must be placed at your expense for any modifications.
Refunds to Wallet
In case the products are damaged, defective, or lost in transit, Printfuse will refund the order charges to your wallet. You can then place a new order for your customer using the refunded amount.
🔴NOTE
If your customer fails to provider the product images with original packaging showing customer details, you will not be eligible for any refunds or replacements.
By adhering to these guidelines, you can manage replacements effectively and ensure customer satisfaction while maintaining control over the replacement process.
Read: Refund and Returns Policy
Replacement Policy
Product Quality Issues
For misprinted, damaged, or defective items, you must notify Printfuse within 7 days of delivery. Claims for items lost in shipment must also be reported within 7 days of the estimated delivery date.
Broken Products
For fragile items like mugs and framed posters, issues must be raised within 7 days of delivery. To initiate a replacement request, provide pictures of the broken product along with the original packaging, clearly showing the shipping label and customer details for verification.
Customer Returns and Exchanges
If a customer has received the correct item as ordered and wants to replace it with a new product, it is up to you as the seller to accept or reject such requests.
If you wish to accept returns, you can ask the customer to return the product to your address directly. You can also ask your customer to raise a return request following this guide - How to enable customer returns on snapstore?
Placing New Orders for Replacements
For replacing items that are not covered under Printfuse’s replacement policy (such as correct items that the customer wants to exchange), you will have to place a new order for your customer at your own cost.
Handling Rejections by Customers:
As products are customized to your specifications, returns or rejections must be handled by you. No refunds will be issued for modifications in size or color. A new order must be placed at your expense for any modifications.
Refunds for Damaged, Defective, or Lost Items
Refunds to Wallet
In case the products are damaged, defective, or lost in transit, Printfuse will refund the order charges to your wallet. You can then place a new order for your customer using the refunded amount.
🔴NOTE
If your customer fails to provider the product images with original packaging showing customer details, you will not be eligible for any refunds or replacements.
By adhering to these guidelines, you can manage replacements effectively and ensure customer satisfaction while maintaining control over the replacement process.
Read: Refund and Returns Policy
Updated on: 06/01/2025
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